# Hitsteps

> Hitsteps is hosted website analytics software for live visitor insight. One workspace covers visitor journeys, traffic sources, heatmaps, website live chat, and uptime monitoring.

Canonical site: https://www.hitsteps.com/

Hitsteps is for website teams that need live visitor intelligence, not only delayed reports. Install one tracking code or a plugin, confirm a live visit, then watch visitors arrive, see their page path, source, device, and location, and act while the visit still matters.

Some features depend on plan. Heatmaps are on Growth and above. Live chat is on paid plans. Funnels and uptime monitoring are on Pro and above. Ecommerce analytics is on Pro and above. Plan details live on the features page, not in this file.

## What it is

Hitsteps provides real-time web analytics and website statistics for sites you own or operate. Core capabilities include:

- Live visitor monitoring and page-by-page journeys
- Traffic sources, referrers, campaigns, and UTM context
- Click heatmaps and page analysis
- Website live chat with journey context beside the conversation
- Uptime monitoring and downtime alerts
- Conversion funnels built from Segments
- Ecommerce and Shopify commerce journey reporting
- AI referral tracking for visits referred by supported AI assistants
- An in-dashboard AI analytics assistant, plus a remote MCP server so compatible AI clients can query your analytics with OAuth

Hitsteps does not present itself as a session recording or visitor replay product. Public marketing focuses on live visitors, heatmaps, chat, uptime, funnels, and related analytics.

## Who it is for

- Site owners and editors who want to confirm that a new page or change is receiving real visits, then follow the path those visitors take
- Marketing and campaign teams who need UTM, referral, and AI-referral context connected to on-site behavior
- Support and sales teams on paid plans who answer chats with the current page and recent path in view
- Agencies and freelancers who install once per client site and share a live dashboard
- Shopify and WordPress operators who want visitor-level storefront or CMS journeys in one workspace

## What makes it different

Hitsteps is built as a live operating dashboard. Analytics, heatmaps, chat context, Segments, and uptime awareness sit in one hosted workflow so teams can move from noticing a visitor to responding without assembling separate tools.

Compared with delayed aggregate reporting, Hitsteps emphasizes who is on the site now, what they are doing, and whether your team can help before they leave. Setup is intended to be practical: script installs, WordPress, Shopify, Wix, Google Tag Manager, and other common platforms through the plugin guides.

## Product pages

- https://www.hitsteps.com/ - Homepage overview of live visitor insight
- https://www.hitsteps.com/features.php - Features hub, AI assistant overview, and plans
- https://www.hitsteps.com/why-us.php - Why Hitsteps for real-time visitor operations
- https://www.hitsteps.com/compare-analytics-tools.php - Hitsteps compared with 20 analytics and heatmap tools (index of all comparison pages)
- https://www.hitsteps.com/real-time-visitor-tracking/ - Live visitor tracking landing page
- https://www.hitsteps.com/website-heatmap-tool/ - Click heatmap tool
- https://www.hitsteps.com/website-statistics-tracker/ - Website statistics tracker overview
- https://www.hitsteps.com/funnels.php - Conversion funnel analytics
- https://www.hitsteps.com/features/uptime-monitoring/ - Uptime monitoring
- https://www.hitsteps.com/features/website-live-chat/ - Website live chat
- https://www.hitsteps.com/features/ecommerce-analytics/ - Ecommerce analytics
- https://www.hitsteps.com/features/segments/ - Segments and Triggers
- https://www.hitsteps.com/features/gdpr-privacy-controls/ - GDPR privacy controls
- https://www.hitsteps.com/how-to-track-website-visitors/ - How to track website visitors
- https://www.hitsteps.com/google-analytics-alternatives.php - Google Analytics alternatives in 2026, seven tools compared
- https://www.hitsteps.com/best-web-analytics-tools.php - Best web analytics tools in 2026, seven tools compared
- https://www.hitsteps.com/best-website-heatmap-software.php - Best website heatmap software in 2026, eight tools compared
- https://www.hitsteps.com/how-to-read-a-heatmap.php - How to read a heatmap, a short four-step guide

## Comparisons

- https://www.hitsteps.com/google-analytics-comparison.php - Hitsteps vs Google Analytics
- https://www.hitsteps.com/plausible-comparison.php - Hitsteps vs Plausible
- https://www.hitsteps.com/matomo-comparison.php - Hitsteps vs Matomo
- https://www.hitsteps.com/fathom-comparison.php - Hitsteps vs Fathom
- https://www.hitsteps.com/clicky-comparison.php - Hitsteps vs Clicky
- https://www.hitsteps.com/microsoft-clarity-comparison.php - Hitsteps vs Microsoft Clarity
- https://www.hitsteps.com/hotjar-comparison.php - Hitsteps vs Hotjar (click heatmaps + live analytics)
- https://www.hitsteps.com/lucky-orange-comparison.php - Hitsteps vs Lucky Orange (click heatmaps + live analytics)
- https://www.hitsteps.com/crazy-egg-comparison.php - Hitsteps vs Crazy Egg (click heatmaps + live analytics)
- https://www.hitsteps.com/mouseflow-comparison.php - Hitsteps vs Mouseflow (click heatmaps + live analytics)
- https://www.hitsteps.com/smartlook-comparison.php - Hitsteps vs Smartlook (click heatmaps + live analytics)
- https://www.hitsteps.com/inspectlet-comparison.php - Hitsteps vs Inspectlet (click heatmaps + live analytics)
- https://www.hitsteps.com/fullstory-comparison.php - Hitsteps vs FullStory (click heatmaps + live analytics)
- https://www.hitsteps.com/statcounter-comparison.php - Hitsteps vs Statcounter
- https://www.hitsteps.com/woopra-comparison.php - Hitsteps vs Woopra
- https://www.hitsteps.com/burst-statistics-comparison.php - Burst Statistics not collecting data: fixes from Burst's own guide, and Hitsteps vs Burst Statistics for WordPress
- https://www.hitsteps.com/exactmetrics-comparison.php - ExactMetrics reports not loading: connection fix and Hitsteps vs ExactMetrics for WordPress
- https://www.hitsteps.com/site-kit-comparison.php - Site Kit not showing data: fixes from Google guides, and Hitsteps vs Site Kit by Google for WordPress
- https://www.hitsteps.com/statify-comparison.php - Hitsteps vs Statify for WordPress: where views are stored, live visitors, heatmaps and chat

## AI and integrations

- https://www.hitsteps.com/ai-referral-tracking/ - Track visits referred by supported AI assistants (for example ChatGPT, Gemini, Claude, Copilot, Perplexity) when a recognizable referrer or campaign signal reaches your site
- https://www.hitsteps.com/ai-integration/ - Use Hitsteps AI inside the dashboard, or connect the free Hitsteps MCP Plugin to a compatible AI assistant
- https://www.hitsteps.com/mcp/ - Hitsteps AI MCP server endpoint for compatible AI assistants (OAuth-scoped access to analytics, live visitors, sites, goals, uptime, alerts, and authorized chat activity)
- https://www.hitsteps.com/plugin/?type=mcp - MCP Plugin setup guide for AI clients (step-by-step connection instructions for the endpoint above)
- https://www.hitsteps.com/grafana-integration/ - Grafana integration for Hitsteps analytics

## Help, FAQ and API docs

- https://www.hitsteps.com/support.php - Public help center and FAQ (66 answers across Analytics, Commerce, Monitoring, Account, and more, on one page)
- https://www.hitsteps.com/api/ - Public API documentation index: Reports API, Analytics API, account-gated white-label reference, and Grafana setup

## Install guides

- https://www.hitsteps.com/plugin/ - Plugins and install guides hub
- https://www.hitsteps.com/highlevel-analytics/ - HighLevel (GoHighLevel) setup guide for heatmaps and visitor tracking on funnels and websites
- https://www.hitsteps.com/wordpress-analytics/ - WordPress analytics overview
- https://www.hitsteps.com/plugin/?type=wordpress - WordPress install guide
- https://www.hitsteps.com/shopify-analytics-app/ - Shopify analytics app overview
- https://www.hitsteps.com/plugin/?type=shopify - Shopify setup guide
- https://www.hitsteps.com/how-to-track-website-visitors/ - General visitor tracking setup guide
- https://www.hitsteps.com/register.php - Create a Hitsteps account

## Pricing

- https://www.hitsteps.com/features.php#price - Features and plans (no price figures listed in this file)
- https://www.hitsteps.com/pricing redirects to the same plans section on the features page

## Privacy

- https://www.hitsteps.com/features/gdpr-privacy-controls/ - Consent and data-minimization settings. Customers remain responsible for their own legal requirements.
- https://www.hitsteps.com/privacy.php - Privacy policy
- https://www.hitsteps.com/cnil-self-assessment.php - CNIL analytics self-assessment: the audience-measurement exemption checklist and where the tracker honestly stands
- https://www.hitsteps.com/optout.php - Visitor opt-out

## Feature pages

- Godview live visitors: https://www.hitsteps.com/godview/