See what your visitors actually do
A session replay shows one visit, moment by moment: where the cursor went, what was clicked, how far the page scrolled and where the person stopped. A heatmap piles many visits onto one picture, so you can judge the page as a whole. Below is a demo of both with made-up data. No signup needed.
Try the live demo, no signup
Example data. Every visitor on this page is invented and visits a made-up shop (after Blue Harbor Ceramics). No real visitors or websites are shown, and nothing is recorded while you watch.
What you see
See the whole visit.
The pages a visitor opened and the order they opened them in.
Follow clicks, scrolls and forms.
Where the cursor went, what was tapped or typed and which forms were sent.
Find where people stop.
The page where a session ends, and the moments right before it.
Replay or heatmap?
A replay is one person.
Follow one visitor to find what confuses or blocks them.
A heatmap is the page.
Stack many visits to see which elements get attention and which get ignored.
How recording works
- Recording stays off until you turn it on for that website, and each site records a daily sample of visits, not every visit.
- By default, page text is masked in the visitor's browser before anything is sent. Passwords and payment fields always stay hidden.
- Included with Pro and higher plans and in the free Pro trial for new accounts. Free, Starter and Growth accounts that have paid before can start one 14-day trial from the dashboard.
Frequently asked questions
What is the difference between a session replay and a heatmap?
A replay is one visit. A heatmap stacks many visits on the page so you can see which parts get attention. Use a replay to follow one person. Use a heatmap to judge the page.
Does this demo record any real activity?
No. The replay and the heatmap on this page use invented visits to a made-up shop. Nothing you do here is recorded.
When does Hitsteps start recording visitors?
When you turn it on for that website. Adding the tracking code does not start it.
What can I learn from a session replay?
The pages a visitor opened and the order they opened them, the cursor path, clicks, scroll depth, pauses, forms and the page where the visit ended, including the moments right before it.
Which plan includes session replay and heatmaps?
Included with Pro and higher plans and in the free Pro trial for new accounts. Free, Starter and Growth accounts that have paid before can start one 14-day trial from the dashboard. Free and Starter do not include heatmaps. Growth includes up to 3 active heatmaps, 2,000 sampled pageviews each, kept for 7 days, without session recordings. Pro and higher plans include Experience heatmaps and recordings.
Do I need to sign up to watch the demo?
No. The replay plays without signup. Start free only when you want to see your own visitors.