Hitsteps Support

Hitsteps combines real-time website analytics, recent visitor timelines, referrer and campaign reports, visitor details, geolocation estimates, browser/device reports, live chat, labels, triggers, heatmaps, page analysis, and integrations. Uptime monitoring is available on higher plans. See the features page for the complete list.

Create an account, add your website, then install either the full JavaScript tracking code or a supported plugin/app. Manual installs should place the full tracking snippet before the closing body tag, ideally in a shared footer or template so it loads on every page. Plugin installs usually ask for your Hitsteps API key instead. Avoid adding both the plugin and a manual snippet to the same page, because duplicate installs can double-count visits.

Log in and open My Sites, then choose the website dashboard. Live visitors begin appearing after the tracking code loads on your website and sends its first visit. Historical reports, visitor lists, referrers, pages, keywords, heatmaps, and exports are available from the dashboard menus, subject to your plan limits and data-retention period.

The public pricing table includes a Free license for 1 website below 2,000 pageviews per month, plus paid Starter, Basic, Pro, and Ultimate plans. Starter covers websites below 10,000 pageviews per month and currently starts at $4.99 per month. Choose a plan based on monthly pageviews, number of websites, data history, heatmaps, chat agents, uptime monitoring, and other limits. See the pricing table for the current details.

Open Account Options and use the disable account button. Disabling an account turns off access for that account and stops normal tracking/reporting for its websites. If you have an active paid subscription or Shopify app billing, review the billing area or contact support so the payment side is handled correctly too.

Try logging in with the same email address and follow the activation or resend-activation flow shown on the login page. If the account was disabled intentionally, if the activation email does not arrive, or if billing was cancelled, contact support with the account email so we can verify ownership and restore access safely.

Open My Sites, choose the website, then open its Settings page and use the delete option. Website deletion is intended to be permanent: the site is detached from the account, tracking is stopped, email reports are disabled, and historical tables are queued for deletion. Export any data you need before deleting a website.

Most websites can start tracking within a few minutes. Add the website in Hitsteps, copy the full tracking code, place it before the closing body tag, then open the website in a browser. Your visit should appear in the live dashboard shortly after the script loads. If your site uses heavy caching, clear the site/CDN cache after installing the code.

Yes. Hitsteps works anywhere you can add JavaScript, and the plugin page includes guides for WordPress, Shopify, Joomla, Drupal, Google Tag Manager, Wix, Blogger, PrestaShop, Tumblr, Zen Cart, and custom HTML sites. Shopify stores should use the Shopify app flow so installation, billing, and uninstall events stay connected to Shopify.

Yes. One account can contain multiple websites, and the exact site limit depends on the plan. The public plans range from 1 site on Free to 100 sites on Ultimate. You can switch between websites from My Sites, and account owners can give sub-users access to selected sites instead of sharing the main password.

First confirm the code is present in the rendered page source, not only inside a disabled template. Then check that it appears once per page, that ad blockers or consent settings are not blocking your own test visit, that the correct site/API key was used, and that your site cache/CDN has been cleared. For single-page apps, install through a method that runs on navigation changes, such as the GTM or platform-specific guide when applicable.

Yes. The live dashboard is built for current visitor monitoring: online visitors, recent activity, viewed pages, referrers, search/campaign data when available, estimated location, browser/device details, labels, and chat availability. Historical charts and reports are also available, but their lookback window depends on the license history limit.

You can inspect a visitor's activity path and technical context, then attach CRM-style context when a visitor submits details through a form, chat, login integration, or another configured identifier. Personal data collection should be enabled only when your website has the required consent or another valid legal basis. If consent is denied, Hitsteps can continue with less precise anonymous tracking instead of storing identifiable fields.

For most pages, heatmaps and page analysis use the same tracking installation. They need enough traffic before the report is useful. In the public pricing table, heatmaps start on Basic with 2,000 tracked heatmap clicks and 7 days of heatmap archive; higher plans increase those limits.

No. Live chat is part of Hitsteps on paid plans that include chat agents. Visitors can message you from the site widget, agents can reply from the dashboard, browser extension, or desktop apps, and the conversation can be connected to the visitor profile when the visitor provides identifying details.

Yes. Labels, goals, triggers, and notifications help you spot visitors who match useful conditions, such as campaign traffic, returning leads, important pages, or other behavior you configure. Plan limits determine how many goals, labels, chat agents, and related features are available.

Yes, on plans that include uptime monitoring. Public pricing currently shows uptime on Pro and Ultimate: Pro includes 10 monitor jobs and 25 uptime credits, while Ultimate includes 25 monitor jobs and 50 credits. Starter and Basic do not include uptime monitoring in the public table.

Uptime monitors can check HTTP/HTTPS endpoints and notify selected contacts when downtime is detected. Email and dashboard/website notifications are free contact methods; SMS and voice calls consume uptime credits. Advanced actions can be configured for recovery workflows, such as SSH commands or DNS failover where supported.

Privacy controls include enforced IP anonymization by default, visitor opt-out, Do Not Track handling, consent-popup modes, form-field tracking controls, cookie-aware tracking, and plan-based retention. Website owners are responsible for configuring these options to match their own privacy notice and legal requirements. See the privacy policy for details.

Visitor-level analytics history depends on the plan. Public plans currently show 14 days on Free, 30 days on Starter, 60 days on Basic, 180 days on Pro, and 360 days on Ultimate. Aggregated totals may remain while the account is active, as described in the privacy policy.

Yes. Visitors can use the opt-out page, which stores an opt-out cookie in that browser. If the visitor clears cookies or changes browsers/devices, they may need to opt out again. Website owners can also configure consent and Do Not Track behavior from site settings.

Yes. Multi-user access lets account owners create sub-users, give them their own login, and limit which websites or areas they can access. This is the safer option for agencies, support teams, and contractors because access can be changed or removed without changing the main account password.

Yes. Account owners can enable 2FA from Account Options, and the login flow also supports protected sub-user accounts. Trusted devices can be remembered, but new or untrusted devices must complete the 2FA verification step before accessing the account.

Yes. You can upgrade when you need more pageviews, sites, history, heatmaps, chat agents, or uptime monitoring. If you are downgrading, make sure the lower plan still covers your current monthly traffic, site count, monitor count, and feature usage. For billing problems, contact support before opening a payment dispute so we can review the account and payment gateway cleanly.

The Free license is intended for 1 website below 2,000 pageviews per month and excludes paid features such as chat, heatmaps, and uptime monitoring. If your pageviews or feature needs grow beyond the free allowance, choose the smallest paid plan that matches your usage.

Include your account email, the website URL, the exact page or dashboard URL where the issue happens, what you expected, what happened instead, screenshots if useful, and the steps to reproduce it. For tracking issues, also send the installation method you used: plugin name, Shopify app, Google Tag Manager, or manual tracking code.

Website visitors should first contact the website owner where their information was collected, because the website owner controls the tracking configuration. If the website owner does not respond, contact Hitsteps with the website address and enough details to locate a matching record. Account owners can contact support directly for account, billing, or deletion requests.