Hitsteps Support

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What features does Hitsteps offer?

Hitsteps's main feature is a real-time visitor activity tracking system, where you can see your visitors in real time by viewing the Hitsteps dashboard. For a full list of our features, please take a look!

How do I use Hitsteps on my site?

Once you have registered and added your website, Hitsteps will give you a tracking code and a Hitsteps API code. If your website is developed using WordPress, Joomla, or Drupal, you can get the Hitsteps Plugin for them and paste the Hitsteps API code. The plugin will do all of the work. If your website was not developed using any of the above scripts, you will have to get the tracking Code and paste it above your Footer </body> tag. Most new websites have a footer template where you can add the code there.

How can I see my Statistics?

Once you added the Tracking code or Hitsteps API Code and Hitsteps started receiving visitor data from your website, it will log and store all information. You can view your stats by opening your Hitsteps dashboard. You need to login to Hitsteps before being able to see your dashboard. We also developed some widgets, gadgets and applications to help you view a quick overview without opening the dashboard. Please click here to see them.

How much does Hitsteps cost?

We offer a free 7-day trial period, then if your website pageviews is higher than the free license limit, you need to purchase an appropriate plan starting from $9.99 to continue using the Hitsteps service. Your account can have Free, Basic, Pro and Ultimate Licenses. You need to get one of them based on your monthly pageviews, the number of sites you have added to track, and the features you need. You can see a full table of information about the plans here. (You need to login)

How do I remove my account?

Open the Accounts page, click on 'Disable my account on Hitsteps'. This will completely disable your account, the site will not be tracked and you will not receive your daily, weekly or monthly hit email reports. Your account will be completely removed after 3 months of inactivity in disabled mode.

How do I enable my account after I have disabled it?

Open the Accounts page, Please enter your email and password in the login form and proceed with the activation email.

How do I remove a website from my account?

Open the My Sites page, Click on the 'Setting' button of your website (the one you want to delete). When the settings page loads, look at the bottom right of the page. You can see a delete button with red text on it. Please be aware that this action is not undoable.


Please feel free to contact us, if your question is not answered here.

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