Hitsteps user guide
Find the steps for your next task
Start with installation, understand your reports, then explore the tools for your website. Each chapter brings together instructions, examples and help when something does not work.
This guide is currently in English. Feature access depends on your account and website; check each chapter before you begin.
Browse by task
Start here
-
Getting started and installation
Add a website, choose one installation method and confirm your first tracked visit.
-
Dashboard, real-time and visitor reports
Choose a reporting period, read your dashboard and investigate visitor and audience reports.
Understand your traffic
-
Traffic sources, campaigns and attribution
Understand referrals, AI traffic, UTM campaigns, advertising signals and internal searches.
-
Pages, engagement, downloads and video
Read page, entry, exit, download, video and page-speed reports without confusing their measures.
-
Actions, goals and funnels
Track custom Actions, define Goals and Campaigns, and build Funnels from visitor Segments.
-
Segments, dimensions and report builder
Create Segments and URL rules, interpret dimensions, and use reports and annotations when available.
-
SEO, keywords and Google tools
Read search reports, connect eligible Google properties and investigate indexing information.
-
Reports, exports and scheduled delivery
Choose report periods, export supported data and understand available delivery and notification controls.
Understand the experience
-
Experience session recordings
Set up eligible session recording, find retained visits and use replay, sharing and privacy controls.
-
Heatmaps and click maps
Create eligible heatmaps, choose URL rules, compare devices and interpret click, movement and scroll views.
-
Form analytics and abandonment
Investigate form starts, submission attempts, outcomes and field friction in sampled Experience visits.
-
Feedback, surveys, polls and lead widgets
Create eligible feedback, survey, poll and lead widgets, then read and export responses.
-
Experience errors and diagnostics
Review errors from recorded visits, filter affected issues and investigate retained replay context.
-
Godview complete customer guide
Use Godview findings, Globe, Connections and Lists when your account and website have access.
Run your business
-
Ecommerce and Shopify analytics
Connect eligible ecommerce sources and distinguish shopper behavior from verified order and refund data.
-
Uptime monitoring and alerts
Add supported uptime monitors, read incidents and configure the alert channels your account offers.
-
Live chat, notifications and visitor communication
Set up available live chat, answer conversations and interpret communication and response reports.
Manage and connect
-
Sites, teams, account security and billing
Manage websites and team access, understand security controls and find account billing options.
-
Privacy, data controls and tracking exclusions
Understand consent, exclusions, hiding, masking, retention and deletion as separate controls.
-
CMS, website platforms and mobile apps
Choose an installation for your platform and find supported browser, desktop and mobile apps.
-
Developer APIs and reporting connectors
Choose the Reports or Analytics API, protect credentials and connect supported reporting tools.