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Heap alternative
A simpler Heap alternative with a live visitor view, live chat and heatmaps
Looking for a Heap alternative for a website that does not need a full product analytics platform? Hitsteps is hosted web analytics: add one snippet, see who is on your site now and talk to them from the same account. Heap is a product analytics platform that automatically captures user events, and many product teams choose it for that reason.
The split is simple. Hitsteps gives you a live visitor view on Free, live chat from Starter at $4.99 a month and click heatmaps from Growth at $9.99 a month. Heap has a Free plan for up to 10,000 monthly sessions; Growth, Pro and Premier are priced by sessions, and heatmaps and session replay are add-ons on Pro and Premier (pricing, checked 26 Oct 2026).
Prova do produto
Entenda os seus visitantes. Aja com confiança.
Use quando precisar de contexto de visitantes ao vivo, caminhos práticos de instalação e ferramentas de ação ao redor do tráfego que você já tem.
Funciona onde seu site já está
Caminhos de configuração para WordPress, Shopify, Wix, Google Tag Manager, HTML, CMS, comércio, navegador e computador são documentados em um só hub.
Do acesso rastreado à próxima ação
Painel ao vivo, perfis de visitantes, mapas de calor, chat, segmentos, disponibilidade, relatórios e alertas continuam conectados depois que o rastreamento é instalado.
Which one fits your day?
Choose Heap if you run a product with many user actions to analyse and want automatic event capture, charts for funnels and retention, and a path to enterprise features such as a data warehouse sync and behavioral targeting (source, checked 26 Oct 2026).
Choose Hitsteps if you run a website or store and want a quick start with a price you can read on one page. Open the live visitor view on Free, add live chat on Starter, and get click heatmaps on Growth at $9.99 a month.
Hitsteps vs Heap, checked 26 Oct 2026
| What you need | Hitsteps | Heap |
|---|---|---|
| Hosted, nothing to install on a server | Yes, hosted only. You add a snippet and nothing else | Hosted product analytics platform, installed with a snippet or SDK (pricing) |
| See visitors live, one by one | Live visitor view from Free | Not listed on its pricing page; Heap is built for analysing events and funnels after the fact |
| Chat with website visitors | From Starter, $4.99 a month | Not listed on its pricing page |
| Click heatmaps | From Growth, $9.99 a month | Heatmaps are part of the Experience Analytics add-on for Pro and Premier (source) |
| Session recording | No | Session Replay is an add-on on Pro and Premier (source) |
| Free plan | Live visitor view, up to 2,000 pageviews a month, 1 site, 14 days of history | Free: up to 10,000 monthly sessions, core analytics charts, 6 months data history (source) |
| First paid price shown, and trial | Starter, $4.99 a month; 7-day Pro trial, no card | Growth: no price shown; you sign up and install the free snippet to get an estimate. Pro and Premier: custom session pricing (source) |
Heap details come from its pricing page, checked 26 Oct 2026. Heap counts sessions, Hitsteps counts pageviews, so the free limits are not like for like. Plans change, so check the vendor before you decide.
Where Heap is strong
Heap is a product analytics platform: its pricing page lists core analytics charts, unlimited enrichment sources, SSO on the Free plan, plus an AI assistant, account analytics, an engagement matrix and report alerts on higher plans, and data warehouse sync as an add-on (source, checked 26 Oct 2026). If your team needs deep analysis of user behaviour inside an app, that is a different job from a website dashboard.
Try the live workflow
Create a free Hitsteps account and open the live visitor view. Your free account includes a 7-day Pro trial with no credit card. After the trial you can stay on Free, which includes the live visitor view, as long as your email is verified and your site fits Free's limits (up to 2,000 pageviews a month, 1 site), or choose a paid plan. To keep talking to visitors after the trial, choose Starter at $4.99 a month.
Hitsteps does not record or replay sessions. The live visitor view shows who is on your site now, and heatmaps show where people click.
Comparing other analytics tools? Read our PostHog comparison and Umami comparison.
FAQ
Is Hitsteps a good Heap alternative?
Yes, if you run a website and want hosted analytics with a live visitor view and a way to chat with visitors, without planning events. If you need deep product analytics inside an app, Heap may fit better.
Does Heap have a free plan?
Yes. Heap Free covers up to 10,000 monthly sessions with core analytics charts and 6 months of data history (source, checked 26 Oct 2026). Hitsteps Free covers up to 2,000 pageviews a month and 1 site, with a live visitor view.
Does Heap have heatmaps and session replay?
Both are part of the Experience Analytics add-on and Session Replay add-on on its Pro and Premier plans (source, checked 26 Oct 2026). Hitsteps has click heatmaps from Growth at $9.99 a month and does not record sessions.
Does Heap have live chat?
Chat with website visitors is not listed on its pricing page, checked 26 Oct 2026. Hitsteps adds live chat from Starter at $4.99 a month.
How is Heap priced compared with Hitsteps?
Heap Growth shows no price; you sign up and install the free snippet to get an estimate, and Pro and Premier use custom session pricing (source, checked 26 Oct 2026). Hitsteps prices are public: Starter $4.99, Growth $9.99, Pro $21.99 and Business $49.99 a month.