What you will learn #
Use this chapter to pick the plan that matches your website and know what changes when the trial ends. You will learn to compare plans against your own usage and understand what your dashboard shows when a trial or paid period ends. Nothing is charged just because a trial ends, except a paid plan you approved in Shopify billing: Shopify charges for it when its free trial days end.
Before you begin #
You need a Hitsteps account and the email you used to sign up. Use Member login with the account that owns the website. The account owner manages the plan; a teammate with Billing Access can help with license management where their account offers it.
The public plan comparison at /features.php#price needs no login and is the current reference for plans and limits. The Free plan after a trial also requires a verified email and a site that fits its limits.
Step by step #
Before you start
- Check your usage first. Open License and read the last-30-days usage: pageviews, website count and uptime monitors.
- Compare the plan table. On /features.php#price check three rows per plan: number of websites, monthly pageview limit and detailed data history, then pick the smallest plan covering all three.
- Add the features you use. Experience and Godview are included with Pro and Business and higher plans, and new accounts can use them during the trial; Free and Starter do not include them, and Growth has a limited heatmap. Use the live plan comparison for chat, heatmaps, uptime and data history.
- Choose Free only if it fits: one website below 2,000 pageviews a month, without chat, heatmaps and uptime monitoring; otherwise choose the smallest paid plan that fits.
- Know the trial and renewal rules. A new account includes a seven-day Pro trial with no credit card needed. When the trial ends nothing is charged and nothing is selected automatically: you choose a plan, including Free if it fits. The exception is a paid plan approved in Shopify billing: Shopify charges for it when its free trial days end. A paid plan renews on its billing period; you stop renewal only when you intend to.
- Upgrade from License when ready. Complete the checkout your account offers (card, PayPal, Shopify or another provider flow), then return to License and verify the resulting plan and renewal state. Choosing a plan on a review screen is not proof of a completed payment.
Expected result: License shows the plan you chose with its allowances and renewal state, and the dashboard keeps full date ranges when the plan is active.
Worked example #
Illustrative example only. Suppose your-store.example tracked about 3,500 pageviews in the last 30 days on one website and you want 60 days of history. Starter covers 10,000 pageviews, two websites and 30 days, fitting traffic but not history. Growth covers 50,000 pageviews, five websites and 60 days, the smallest plan that keeps the history you want. License then shows Growth with its allowances and renewal date. These numbers illustrate the comparison only; they are not a promise about limits or prices.
Controls and metrics #
| Control or term | What it means |
|---|---|
| Plan | One of the advertised tiers (Free, Starter, Growth, Pro, Business, and larger options where offered) |
| Pageview limit | Monthly pageviews across your websites that the plan allows |
| Website count | Number of websites the plan can track |
| Detailed data history | How far back visitor-level history the plan keeps, shown as days |
| Usage window | The last 30 days of pageviews, sites and monitors shown in plan selection |
| Trial | The free seven-day Pro trial a new account starts with |
| Renewal | The paid period continuing until you cancel or stop it |
| Billing Access | A separate permission for license management |
Problems and fixes #
The trial expired
The message says Your trial has expired. Nothing was selected automatically. Choose a plan to continue, including the Free plan.
The date range is locked
After a trial or paid plan ends, the dashboard stays open 14 days in a limited view and the date picker is locked. Renew or choose a plan to return to full ranges.
The plan seems too small
Paid-plan usage covers pageviews across your websites over the last 30 days and your website count. Choose a plan that fits before the next renewal.
Free did not apply
The Free option checks a verified email and whether the site fits its limits, and is not an automatic fallback. Resolve the incompatible features it names first.
I paid but the old plan shows
Refresh License and confirm you signed in with the same email used for the payment. If unclear, contact support before a second payment.
Access, privacy and limits #
A trial needs no payment details and nothing is charged automatically when it ends, except a paid plan you approved in Shopify billing: Shopify charges for it when its free trial days end. Your account and sites stay; tracking keeps working for up to 14 days after a trial or paid period ends, or sooner if a site reaches the trial's pageview limit, then stops if you do not renew.
About 30 days after the end date your history is cut back to the Free plan's 14 days, so renew within 30 days to keep your reports. Aggregated totals may remain while the account is active, as described in the privacy policy. Detailed visitor history follows the plan allowance (14 days on Free, up to 360 on Business). Plans, prices and features can change; this chapter states today's verified facts and points to the live plan page.
Last checked #
Checked 11 November 2026 against the live public plan page (/features.php and /features.php#price), the public support FAQ (/support.php) and the privacy policy (/privacy.php), all returning HTTP 200 the same day, plus product source on the current repository tip. Signed-in license workflows were not submitted against a live account for this guide; if your screen differs, check the role, account provider and plan before acting.