Replay or watch live
Go through a finished visit page by page, or open a visit that is still going on and watch it live.
Session recording
Watch real visits, not just the numbers
Replay how people move through your pages: where they click, scroll, pause and leave. Each recording sits next to the pages, errors and form activity of that visit, so you can see what happened and why.
- Replay a visit page by page, or open a visit that is still going on and watch it live
- Page text is masked in the visitor's browser by default, and passwords and payment fields always stay hidden
- Save and tag the visits that matter, and share one with a private link that expires
What it does
See the visit behind the number
Totals tell you that visitors left a page. A replay shows what the page looked like to them and what they did just before.
Session recording replays what a visitor did on your site: the pages they opened, where they clicked and scrolled, and when they left. It shows behavior, not intent, so use it to find questions worth testing rather than as proof of why someone left.
Privacy by default
By default, page text is masked in the visitor's browser before anything is sent. Passwords and payment fields always stay hidden.
Save, tag and share
Keep the visits that matter, tag them, and share one with a private link that expires.
Product proof
Understand your visitors. Take action with confidence.
Use it when you need live visitor context, practical installation routes, and action tools around the traffic you already have.
Maintained for real websites
Hitsteps has kept evolving across website platforms, browser changes, analytics shifts, and store workflows.
Works where your site already lives
WordPress, Shopify, Wix, Google Tag Manager, HTML, CMS, commerce, browser, and desktop setup paths are documented from one hub.
From tracking hit to next action
Live dashboard, visitor profiles, heatmaps, chat, Segments, uptime, reports, and alerts stay connected after tracking is installed.
Practical context
A replay shows behavior, not motive
Use recordings to spot patterns, then check them against traffic source, device and goals before you decide why they happened.
Recording is a daily sample of visits per website and is off until you turn it on. Page text is masked by default.
Workflow
How to review a recording
Turn recording on for a website
Recording stays off until you turn it on. Each site then records a daily sample of visits, not every visit.
Open a visit worth a look
Start from a visit linked to an error or a form that was left unfinished, rather than watching at random.
Replay it page by page
Follow the timeline and note where the visitor hesitated, backtracked or left.
Save it and change one thing
Tag the recording, share a private link with a teammate if needed, make one change and review later visits again.
Use cases
Questions session recording can help answer
Where do visitors leave?
Watch what happened on a page just before people left it.
What did the visitor see?
Open the recording linked to an error and replay the page as the visitor met it.
How do I show a teammate?
Share one visit with a private link that expires instead of describing it in a ticket.
Plans and trial
Session recording is part of Experience. It is included with Pro and higher plans and in the free Pro trial for new accounts. Free, Starter and Growth accounts that have paid before can start one 14-day trial from the dashboard. Compare plans.
Questions and answers
Session recording FAQ
Clear answers about what this feature reports, how to use it, and where its limits are.
Does Hitsteps record every visit?
No. Recording stays off until you turn it on for a website, and each site then records a daily sample of visits.
What do I see of my visitors' personal data?
By default, page text is masked in the visitor's browser before anything is sent. Passwords and payment fields always stay hidden.
Can I share a recording with someone who has no account?
You can share a single visit with a private link that expires.
Keep exploring
Related Hitsteps features
Connect this report with the surrounding visitor, acquisition, and workflow context.
See it on your own website
Start free
Start watching real visits
Create a free account, install the tracking code and turn recording on for your website.