Grouped errors
Matching errors are grouped, with the number of visits and pages each one affects.
Error tracking
Find the errors your visitors run into
Error tracking collects JavaScript errors, failed network requests and missing pages from recorded visits. Every error links to the visits it affected, so you can replay what the visitor saw.
- Group matching errors and see how many visits and pages each one affects
- Filter by error type, page, browser, device and date
- Mark issues as resolved and choose who gets error emails
What it does
Fix what visitors actually hit
Visitors rarely report a broken page, they just leave. Grouped errors show how many visits and pages each problem touches, and the linked visit shows what it looked like.
Error tracking records problems that visitors hit in the browser: JavaScript errors, failed network requests and missing pages. Grouping them shows which problems affect the most visits.
Useful filters
Filter by error type, page, browser, device and date.
Resolve and notify
Mark issues as resolved and choose who gets error emails.
Product proof
Understand your visitors. Take action with confidence.
Use it when you need live visitor context, practical installation routes, and action tools around the traffic you already have.
Maintained for real websites
Hitsteps has kept evolving across website platforms, browser changes, analytics shifts, and store workflows.
Works where your site already lives
WordPress, Shopify, Wix, Google Tag Manager, HTML, CMS, commerce, browser, and desktop setup paths are documented from one hub.
From tracking hit to next action
Live dashboard, visitor profiles, heatmaps, chat, Segments, uptime, reports, and alerts stay connected after tracking is installed.
Practical context
Errors come from recorded visits
Error tracking works on recorded visits. A visit that was not recorded does not appear here, so counts describe the sample you record.
Recording stays off until you turn it on for a website, and each site records a daily sample of visits.
Workflow
How to work through errors
Start with the biggest group
Sort by the visits and pages an error affects.
Narrow it down
Filter by browser, device and page to see whether it is general or specific.
Replay an affected visit
Open a linked visit to see what the visitor saw when it happened.
Fix it and mark it resolved
Mark the issue as resolved, and check later that it does not come back.
Use cases
Questions error tracking can help answer
Only one browser broken?
Filter by browser and device to find a problem that hits one group of visitors.
Which requests fail?
See failed network requests and missing pages next to JavaScript errors.
Did the fix work?
Mark an issue as resolved and see whether it appears again.
Plans and trial
Error tracking is part of Experience. It is included with Pro and higher plans and in the free Pro trial for new accounts. Free, Starter and Growth accounts that have paid before can start one 14-day trial from the dashboard. Compare plans.
Questions and answers
Error tracking FAQ
Clear answers about what this feature reports, how to use it, and where its limits are.
Which errors does Hitsteps collect?
JavaScript errors, failed network requests and missing pages from recorded visits.
Can I see what the visitor saw?
Yes. Every error links to the visits it affected, so you can replay them.
Who gets error emails?
You choose who gets error emails, and you can mark issues as resolved.
Keep exploring
Related Hitsteps features
Connect this report with the surrounding visitor, acquisition, and workflow context.
See it on your own website
Start free
Start finding visitor errors
Create a free account, install the tracking code and turn recording on for your website.